Terms of Use.

Last Updated: 21-09-26

Part One. These Terms

1. Who We Are and What These Terms Cover

1.1 This website is operated by Novaro FZC, a free zone company registered at Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, licence number 4424846.01. In these terms, Novaro FZC is referred to as Novaro. Novaro can be contacted at connect@novaro.ae.

1.2 These terms are divided into two parts. Part Two governs use of this website and any resource downloaded from it, and applies to every visitor. Part Three governs advisory engagements, and applies to every client. A visitor who is not a client is bound by Part Two only.

1.3 Part Three applies alongside the engagement letter or proposal issued for a specific piece of work. Where an engagement letter and these terms conflict, the engagement letter governs for that engagement; these terms govern everything the engagement letter does not address.

1.4 Novaro provides services within the scope of its Sharjah Publishing City Free Zone licence. Novaro holds no licence or authorisation to carry on brokerage, immigration representation, corporate services, trust or fiduciary services, legal practice, or regulated financial services, in the United Arab Emirates or elsewhere.

1.5 Novaro contracts with a Client acting in the course of a business, trade, or profession, or with a corporate, trust, fiduciary, or family office vehicle. Where advisory work concerns an individual, that individual is a person to whom the work relates and is not a party to the Engagement unless the Engagement Letter names them as the Client.

2. Defined Terms

In these terms:

Background Material means methods, frameworks, templates, models, tools, code libraries, know-how, and other material owned or licensed by Novaro that was created before an Engagement or independently of it, together with any improvement to it.

Client means the person or entity that enters into an Engagement with Novaro.

Confidential Information means information disclosed by one party to the other in connection with an Engagement that is identified as confidential, or that a reasonable person would understand to be confidential, including the terms of the Engagement Letter.

Deliverable means a report, model, design, specification, policy, document, configuration, or software component prepared by Novaro specifically for a Client under an Engagement and identified as a deliverable in the Engagement Letter.

Engagement means a specific piece of advisory work agreed between Novaro and a Client under clause 12.

Engagement Letter means the written proposal, engagement letter, statement of work, or scope document issued by Novaro and accepted by the Client for an Engagement.

Personal Data has the meaning given to it in Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Resource means a document, diagnostic, assessment framework, checklist, matrix, template, questionnaire, or other material made available for download from the Site, whether or not an email address or other detail is given in exchange for it.

Site means the website at novaro.ae and any subdomain of it.

Site Content means text, images, layout, design, structure, code, data, and other material published on the Site, excluding a Resource.

Terms means these terms and conditions, as updated from time to time under clause 25.

Part Two. Use of This Website

3. Ownership of the Site

3.1 Novaro owns, or is licensed to use, the Site, the Site Content, and every Resource. Nothing on the Site transfers any right of ownership in any of them.

3.2 The Novaro name, the Novaro wordmark, and the Novaro monogram are marks of Novaro. They may not be used without Novaro's prior written permission.

3.3 Nothing on the Site may be used to train, fine-tune, or evaluate a machine learning model, or to build a derived dataset, without Novaro's prior written permission. Ordinary indexing by a search engine, and quotation with attribution and a link, are permitted.

4. Permitted Use of the Site

4.1 The Site may be read, and pages may be printed or saved, for the reader's own reference.

4.2 The Site may not be copied, republished, framed, mirrored, scraped, systematically extracted, or made available as part of another service. It may not be used to send unsolicited communications, to introduce malicious code, to attempt unauthorized access, or to place an unreasonable load on it.

4.3 Where a form on the Site asks for information, that information must be accurate and must not be submitted on behalf of another person without that person's authority.

4.4 Novaro may change, suspend, or withdraw the Site, or any part of it, at any time. Novaro does not warrant that the Site will be available without interruption or free from error.

5. Resources, and What a Download Confers

5.1 A Resource is made available so that a reader can carry out their own assessment of their own position. It is a working tool — not advice and not an offer.

5.2 On downloading a Resource, the person downloading it receives a non-exclusive, non-transferable, revocable, royalty-free licence to use that Resource within their own organization, or for their own affairs where they are an individual, for their own internal assessment and decision-making. That licence is the whole of what a download confers.

5.3 A Resource may be shared internally with colleagues, advisers, and contractors who need it for that purpose, provided they are made subject to the restrictions in clause 5.4.

5.4 A Resource may not be resold, redistributed, published, posted publicly, white-labelled, rebranded, incorporated into another product or service, used to deliver services to a third party for payment, or used to train, fine-tune, or evaluate a machine learning model. Novaro's name and any notice of ownership must be left intact.

5.5 Novaro retains ownership of every Resource and may change, update, or withdraw a Resource at any time. A Resource is current as at the date shown on it and is not maintained after that date unless the Resource states otherwise.

5.6 Where a Resource contains figures, thresholds, or worked examples, they are illustrative and are marked as such. They are not a valuation, a projection, a quotation, or a statement of what a reader will achieve.

5.7 Downloading a Resource, submitting a form, attending a meeting, or corresponding with Novaro does not form an Engagement. An Engagement is formed only under clause 12.

6. No Reliance on the Site or on a Resource

6.1 The Site Content and every Resource constitute general information about Novaro's practice and the subjects it works in. They do not constitute advisory, legal, tax, regulatory, immigration, financial, or investment advice; they are not tailored to any reader's circumstances; and they are not a substitute for advice from a qualified adviser in the relevant jurisdiction.

6.2 Novaro owes no duty of care to a reader of the Site or to a recipient of a Resource, and accepts no liability for any decision taken, or not taken, in reliance on either. A reader who wants advice on which they can rely should engage Novaro under Part Three or appoint a suitable adviser.

6.3 Laws, regulations, program terms, eligibility criteria, and market conditions change, sometimes rapidly. Novaro makes reasonable efforts to keep the Site current but does not warrant that any statement on it is complete, accurate, or current at the moment it is read.

6.4 Nothing on the Site constitutes an offer, an inducement, or a solicitation to acquire or dispose of any property, security, citizenship, residency status, or other asset, and nothing on it constitutes a representation as to eligibility for any program, visa, or licence.

7. Links and Third-Party Material

7.1 The Site links to websites and materials that Novaro does not control. Links are provided for convenience only. They do not constitute an endorsement or recommendation, and Novaro accepts no responsibility for the content, availability, accuracy, or practices of any linked site.

7.2 Where the Site names a platform, provider, program, or authority, that name is used descriptively. It does not indicate a partnership, agency, authorization, accreditation, or any other relationship unless the Site expressly states otherwise.

8. Personal Data Collected Through the Site

8.1 Personal Data submitted through the Site, including an email address given in exchange for a Resource, is handled as described in the Privacy Policy at novaro.ae/privacy, which forms part of these terms.

8.2 Providing an email address in exchange for a Resource does not, by itself, constitute consent to receive marketing communications. Marketing communications are sent only where consent has been given, and consent may be withdrawn at any time by the means described in the Privacy Policy.

8.3 Cookies and similar technologies are described in the Cookie Policy at novaro.ae/cookies.

Part Three. Advisory Engagements

9. Scope of Services

9.1 Novaro is a boutique advisory firm. It is engaged to advise, and to design, specify, build, and implement the systems its advice calls for. Building and implementation are means by which Novaro delivers advisory work, and are carried out on the Client's instructions and under the Client's direction. In every case, and whatever the activity, Novaro acts as an adviser and contractor to the Client. It does not act as the Client's agent, does not act for the Client in a transaction, and does not carry on any activity for which it is not licensed.

9.2 The following statements describe the limits of that work. They apply to every Engagement, every Deliverable, and every communication.

9.3 Real estate. Novaro advises on real estate investment strategy, market and asset selection, portfolio construction, project and developer assessment, and holding and exit considerations. Novaro does not list property, does not represent a buyer or seller in a transaction, and is not remunerated by commission on any transaction.

9.4 Immigration. Novaro advises on residency routes, eligibility, comparative jurisdictions, family and dependant planning, and relocation sequencing. Novaro does not file or submit applications on a client's behalf and does not represent a client before any authority. Applications are made by the client, or by a provider the client appoints.

9.5 Offshore and structuring. Novaro advises on jurisdiction comparison, purpose and substance, provider selection, and governance expectations. Novaro does not form or administer entities as agent and provides no trust or fiduciary service.

9.6 Legal, tax, and regulated financial advice. Novaro does not provide legal advice, tax advice, or regulated financial advice, and nothing in any Deliverable should be relied upon as any of those. Where a matter requires such advice, the Client should appoint a qualified adviser in the relevant jurisdiction.

9.7 Artificial intelligence. Novaro advises on AI readiness, use case prioritization, governance and acceptable use, tooling selection, supervised deployment, adoption, and measurement. Novaro does not train or fine-tune models and gives no guarantee as to the accuracy, output, or performance of any model or tool. Where a Deliverable includes a system that uses a third-party model or service, that model or service is supplied on its own provider's terms and Novaro does not warrant its output.

9.8 Market development. Novaro provides commercial design and enablement, including go-to-market design, proposition and messaging, demand strategy, partner and channel development, in-market business development, and sales enablement. Novaro does not act as a sales agent, does not represent a client in a transaction, and does not accept commission or success fees tied to closed sales.

9.9 Outcomes. Novaro does not guarantee any result, revenue, or return — whether stated or implied — in any Deliverable, proposal, or communication. Advisory work informs a Client's decisions. The decisions, and their consequences, remain the Client's.

9.10 Where an Engagement requires an activity outside clauses 9.3 to 9.8, the Client appoints a suitably licensed or qualified provider. Novaro may advise on the selection of that provider and may work alongside them. Novaro does not supervise them, is not responsible for their work, and receives no payment from them in connection with the Client.

10. Standard of Performance

10.1 Novaro performs each Engagement with the reasonable skill and care expected of a professional adviser carrying out work of a similar kind.

10.2 Novaro gives no other warranty, condition, or undertaking in relation to an Engagement or a Deliverable, whether express or implied, except as set out in these terms or the Engagement Letter.

10.3 A Deliverable is prepared on the basis of the information available, the instructions given, and the law, regulation, and market conditions in force at the date it is issued. Novaro is under no obligation to update a Deliverable after that date unless the Engagement Letter states otherwise.

11. Client Acceptance

11.1 Before accepting an Engagement, and during it, Novaro carries out the client due diligence it considers appropriate. This may include verification of identity, ownership, and source of funds, and screening against applicable sanctions and restricted party lists. The Client provides the information and documents reasonably requested for that purpose.

11.2 Novaro may decline to accept an Engagement, and may suspend or terminate an Engagement in progress, where due diligence is not satisfactorily completed, where accepting or continuing would breach applicable law or sanctions, or where a conflict of interest arises that cannot be managed.

11.3 Novaro advises more than one client in the same sector. Novaro is not prevented from advising a Client's competitor, provided Confidential Information is protected under clause 15.

12. How Engagements Are Formed

12.1 An Engagement is formed when the Client accepts an Engagement Letter issued by Novaro, by signature or by written confirmation.

12.2 Acceptance may be given electronically. An electronic signature or an email confirming acceptance has the same effect as a signature on paper, in accordance with Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services and Cabinet Decision No. 28 of 2023. Each party agrees not to dispute the validity of an Engagement on the ground that it was accepted electronically.

12.3 Each Engagement Letter states the work, the Deliverables, the fees, and the period. Work outside that scope is agreed separately, in writing, before it begins.

12.4 Where Novaro begins work at the Client's request before an Engagement Letter is accepted, these terms apply to that work from the moment it begins.

13. Fees and Payment

13.1 Fees are stated in the Engagement Letter. Novaro does not accept contingent, commission, or success-based fees tied to a transaction or a closed sale.

13.2 Fees are exclusive of value added tax and of any other tax, duty, or charge applicable to the services. Where Novaro is required to charge value added tax, it is shown separately on the invoice.

13.3 Fees are payable in the currency and within the period stated in the Engagement Letter. Bank charges and currency conversion costs are the Client's responsibility.

13.4 Fees are payable free of any deduction or withholding. Where the Client is required by law to make a deduction or withholding, the Client pays the additional amount necessary for Novaro to receive the sum it would have received had no deduction or withholding been made, and provides certificates or receipts evidencing the amount withheld.

13.5 Where an invoice is not paid by its due date, Novaro may charge interest at the rate stated in the Engagement Letter and may suspend work on giving written notice. Suspension does not relieve the Client of any obligation under these terms or the Engagement Letter.

13.6 Expenses properly incurred in performing an Engagement are recharged at cost, as set out in the Engagement Letter.

13.7 The Client may not withhold or set off any amount against an invoice.

14. Client Responsibilities

14.1 The Client provides accurate and complete information, provides timely access to the people, systems, and records the work requires, gives decisions and approvals within the periods agreed, and nominates a person authorized to give instructions on its behalf.

14.2 Novaro relies on the information the Client provides and does not independently verify it unless the Engagement Letter states otherwise.

14.3 The Client makes its own decisions on the matters Novaro advises on, and is responsible for implementing, operating, testing, securing, and maintaining anything delivered once it is in the Client's environment.

14.4 Where an Engagement requires the Client to appoint a legal, tax, regulatory, or licensed provider, that appointment and its cost are the Client's responsibility.

14.5 The Client is responsible for obtaining any consent, licence, or permission required for Novaro to carry out the work, including any consent required for Novaro to access the Client's systems or to receive Personal Data.

14.6 Where the Client's delay or failure under this clause 14 prevents Novaro from performing, Novaro is not liable for the resulting delay and may adjust the timetable and recover any additional costs incurred.

15. onfidentiality

15.1 Each party keeps the other's Confidential Information confidential, uses it only for the Engagement, and does not disclose it except to those of its personnel, group companies, and professional advisers who need it for the Engagement and who are bound by equivalent obligations.

15.2 Disclosure is permitted where required by law, by a court, or by a regulator, and where the information is or becomes public other than by breach, was already known without restriction, or is independently developed.

15.3 Novaro does not name a Client, use a Client's logo, or publish any case study, metric, or artefact derived from an Engagement without the Client's prior written approval. Where material is published with approval, figures are presented as illustrative unless the Client has approved attribution of actual figures.

15.4 Confidentiality obligations continue for five years after the end of the Engagement to which the Confidential Information relates. Obligations in respect of Personal Data, and in respect of information that constitutes a trade secret, continue for as long as the information retains that character.

15.5 On the Client's written request at the end of an Engagement, Novaro returns or destroys Confidential Information in its possession, except for one copy retained in Novaro's records where retention is required by law, by professional standards, or by Novaro's backup systems, which remains subject to this clause 15.

15.6 Nothing in this clause 15 prevents Novaro from using the general knowledge, skill, and experience its personnel acquire in the course of an Engagement.

16. Intellectual Property

16.1 Novaro owns, and continues to own, all Background Material. Nothing in an Engagement transfers any right in Background Material to the Client.

16.2 Novaro owns each Deliverable until the fees for the Engagement under which it was prepared have been paid in full.

16.3 On payment in full of those fees, Novaro grants the Client a perpetual, worldwide, non-exclusive, irrevocable, royalty-free licence to use, copy, and modify the Deliverable for the Client's own business purposes. That licence extends to the Client's group companies and to contractors using the Deliverable on the Client's behalf, and may be transferred with the sale of the business or the part of the business the Deliverable relates to. It may not otherwise be assigned, sublicensed, or made available to a third party.

16.4 Where a Deliverable incorporates Background Material, the licence in clause 16.3 extends to that Background Material to the extent needed to use the Deliverable, and no further. The Client may not extract Background Material for separate use.

16.5 Where a Deliverable is or includes software, including a custom application or an interface developed under an Engagement:

(a) the Engagement Letter states whether source code is delivered;

(b) third-party and open source components are supplied under their own licences, which the Engagement Letter identifies, and the Client complies with them;

(c) the Client is responsible for hosting, operating, securing, backing up, and maintaining the software in the Client's own environment, and Novaro does not host, run, or hold data in any system it operates on the Client's behalf; and

(d) where the Client modifies the software or has a third party modify it, Novaro is not responsible for the modified software or for any consequence of the modification.

16.6 Novaro assigns ownership of a Deliverable to the Client only where the Engagement Letter expressly provides for assignment. Any such assignment excludes Background Material, which remains licensed under clause 16.4.

16.7 A Deliverable is prepared for the Client and for the circumstances described in the Engagement Letter. It is not for the use of any third party. Novaro owes no duty to, and accepts no responsibility to, a third party who is given a Deliverable or who relies on one. The Client may not provide a Deliverable to a third party as a basis for that party's decision without Novaro's prior written consent; where consent is given, it is granted on terms that exclude Novaro's liability to that party.

16.8 Each party indemnifies the other against any claim that material it supplied infringes a third party's intellectual property rights, provided the party claiming indemnification notifies the other promptly, does not admit liability, and allows the other party to conduct the defence.

17. Data Protection

17.1 Novaro processes Personal Data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any executive regulations issued under it, together with any other data protection law applicable to an Engagement, and in accordance with the Privacy Policy at novaro.ae/privacy.

17.2 Where the Client discloses Personal Data to Novaro for an Engagement — including data relating to the Client's personnel or to individuals whose circumstances the work concerns — the Client confirms that it has a lawful basis for that disclosure and has given any notice required to the individuals concerned.

17.3 Novaro processes Personal Data disclosed under clause 17.2 only for the purposes of the Engagement, keeps it secure by appropriate technical and organizational measures, retains it only for as long as it is needed or the law requires, and does not disclose it except as clause 15 permits.

17.4 Novaro does not host, run, or hold data in any system it operates on the Client's behalf. Where an Engagement nevertheless requires Novaro to process Personal Data on the Client's instructions and on the Client's behalf, the parties enter into a written data processing arrangement — setting out the subject matter, duration, nature, and purpose of the processing, the categories of data and data subjects, and the obligations of each party — before that processing begins.

17.5 Where an Engagement requires Personal Data to be transferred outside the United Arab Emirates, that transfer is made only on a basis permitted by Federal Decree-Law No. 45 of 2021.

17.6 Each party notifies the other without undue delay upon becoming aware of a personal data breach affecting Personal Data processed for the Engagement, and cooperates in investigating it and in making any notification the law requires.

18. Limitation of Liability

This clause limits what Novaro is liable for and the extent of that liability. It should be read carefully. It forms part of the basis on which fees are set.

18.1 Nothing in these terms or in an Engagement Letter excludes or limits liability to the extent it cannot lawfully be excluded or limited under the law of the United Arab Emirates, including liability for fraud, fraudulent misrepresentation, gross negligence, death or personal injury, and any liability rendered non-excludable by Article 296 of the Civil Transactions Law.

18.2 Novaro's work informs the Client's decisions. Novaro is not liable for a decision the Client takes or does not take, for the commercial outcome of an Engagement, or for the performance of the Client's business.

18.3 Subject to clause 18.1, Novaro is not liable for:

(a) loss of profit, revenue, anticipated savings, business, goodwill, opportunity, reputation, or data;

(b) indirect or consequential loss of any kind;

(c) loss arising from information supplied by the Client, or by a third party on the Client's behalf, that was inaccurate, incomplete, or out of date;

(d) loss arising from the act, omission, advice, or insolvency of a provider the Client appoints — including a legal, tax, regulatory, licensed, or filing provider — whether or not Novaro advised on the selection of that provider;

(e) loss arising from a change in law, regulation, program terms, eligibility criteria, tax treatment, or market conditions occurring after a Deliverable is issued;

(f) loss arising from the Client's use of a Deliverable for a purpose other than the one described in the Engagement Letter, or after the Client or a third party has modified it;

(g) loss arising from the output, accuracy, availability, or performance of a third-party model, platform, or service, including any artificial intelligence model or service; or

(h) loss arising from the Client's hosting, operation, security, or maintenance of anything delivered into the Client's environment.

18.4 Subject to clause 18.1, Novaro's total liability in connection with an Engagement — whether in contract, in tort, or otherwise — is limited in aggregate to an amount equal to the fees paid by the Client to Novaro under the Engagement giving rise to the claim.

18.5 Where Novaro's liability is shared with another adviser, contractor, or provider, Novaro is liable only for its own share, assessed by reference to its contribution to the loss, whether or not the other party is joined to the claim or is able to pay.

18.6 A claim must be notified to Novaro in writing, with reasonable detail of the circumstances, promptly upon the Client becoming aware of them and in any event within twelve months of the date on which the Client became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

18.7 A claim in connection with an Engagement may be brought only against Novaro FZC. No claim may be brought against a director, shareholder, officer, employee, or contractor of Novaro personally. This clause is for the benefit of those persons.

18.8 This clause 18 does not limit the Client's obligation to pay fees, expenses, or interest properly due under clause 13.

18.9 The Client is responsible for maintaining its own insurance in respect of the risks of its business.

19. Term and Termination

19.1 An Engagement runs for the period stated in the Engagement Letter.

19.2 Either party may terminate an Engagement on written notice of the period stated in the Engagement Letter.

19.3 Either party may terminate an Engagement immediately on written notice where the other party is in material breach and has not remedied the breach within a reasonable period of being asked to do so, or where the other party becomes insolvent, enters liquidation or administration, or ceases to carry on business.

19.4 Novaro may terminate an Engagement immediately on written notice in the circumstances described in clause 11.2.

19.5 On termination, the Client pays for work performed and commitments properly incurred up to the termination date, and Novaro delivers the work completed to that date once those amounts are paid.

19.6 Clauses that by their nature survive termination continue to apply, including clauses 9, 15, 16, 17, 18, 20, 21, and 22.

20. Notices

20.1 A notice under these terms must be given in writing, in English, to the address or email address stated in the Engagement Letter, or to connect@novaro.ae in the case of Novaro.

20.2 A notice sent by email is treated as received on the next working day in the place of receipt, unless the sender receives notification of a delivery failure.

21. General

21.1 No partnership or agency. Nothing in these terms creates a partnership, joint venture, employment relationship, or agency between the parties. Neither party may bind the other.

21.2 Non-solicitation of personnel. During an Engagement and for six months after it ends, neither party may solicit for employment or engagement any individual of the other who was materially involved in the Engagement. This does not prevent a response to a public advertisement not directed at that individual.

21.3 Assignment. Neither party may assign or transfer its rights or obligations without the other's written consent, except that either party may assign to a successor to the whole of its business.

21.4 Subcontracting. Novaro may engage subcontractors to perform part of an Engagement and remains responsible for their work.

21.5 Force majeure. Neither party is liable for a failure or delay caused by an event beyond its reasonable control. The affected party notifies the other promptly and the parties agree a revised timetable. Where the event continues for a prolonged period, either party may terminate the Engagement on written notice.

21.6 Entire agreement. These terms and the Engagement Letter constitute the entire agreement between the parties in relation to an Engagement and supersede any earlier discussion, representation, or understanding, except that nothing herein excludes liability for fraudulent misrepresentation.

21.7 Waiver. A failure or delay in enforcing a right does not constitute a waiver of it.

21.8 Severability. Where a provision is held to be invalid or unenforceable, it is modified to the least extent necessary to make it enforceable, and the remaining provisions continue in force.

21.9 Third parties. Except as stated in clause 18.7, no person other than Novaro and the Client has any right under these terms.

21.10 Language. These terms are written in English, and English is the governing language of the agreement between the parties. Where a translation is produced, the English version governs the meaning of these terms, except where applicable law or a court requires otherwise.

22. Governing Law and Jurisdiction

22.1 These terms, each Engagement, and any dispute or claim arising out of or in connection with either — including non-contractual disputes or claims — are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, together with the regulations of Sharjah Publishing City Free Zone.

22.2 The Federal Courts sitting in the Emirate of Sharjah have exclusive jurisdiction over any dispute, except where the Engagement Letter provides for arbitration under clause 22.3.

22.3 Where the Engagement Letter provides for arbitration, the dispute is referred to and finally resolved by arbitration under the rules identified in the Engagement Letter. The seat of the arbitration is the Emirate of Sharjah or the Emirate of Dubai as stated in the Engagement Letter, and is not the Dubai International Financial Centre unless the Engagement Letter expressly states otherwise. The arbitration is conducted in English before a sole arbitrator, and Federal Law No. 6 of 2018 on Arbitration applies.

22.4 Either party may apply to any court of competent jurisdiction for interim or protective relief, and Novaro may bring proceedings for the recovery of an undisputed debt in any court of competent jurisdiction, without displacing clause 22.2 or clause 22.3.

23. Complaints

23.1 A concern about an Engagement should first be raised with the engagement lead. If it is not resolved at that level, it should be submitted in writing to connect@novaro.ae, marked for the attention of the Managing Director. Novaro will acknowledge a written complaint and respond substantively within a reasonable period.

24. Related Documents

24.1 The Privacy Policy at novaro.ae/privacy and the Cookie Policy at novaro.ae/cookies form part of these terms. Where these terms and the Privacy Policy conflict on the handling of Personal Data, the Privacy Policy governs.

25. Changes to These Terms

25.1 Novaro may update these terms. The version in force for an Engagement is the version in effect when that Engagement was formed, unless the parties agree otherwise in writing.

25.2 The version in force for use of the Site is the version published at novaro.ae/terms-of-use at the time of use.

25.3 The current version is published at novaro.ae/terms-of-use with the date it took effect.